Shipping policy

House of Péarla Shipping Policy

 

 

 

At House of Péarla, each order is carefully packaged with intention to ensure your vintage finds arrive safely and beautifully.

 

Processing Time

 

All orders are processed within 3–5 business days (excluding weekends and holidays). Due to the delicate and one-of-a-kind nature of our items, additional time may be required for specialty packaging.

 

Shipping Rates & Delivery

 

Shipping rates are calculated at checkout based on your location and the size/weight of your order.

 

Once your order has shipped, you will receive a tracking number via email. Delivery times vary depending on the carrier but typically range from 2–7 business days within the United States.

Fragile & Vintage Items

 

Many of our pieces are antique, delicate, and irreplaceable. We take extra care in packaging using protective materials to ensure safe delivery.

 

Please note: due to the nature of vintage items, minor wear is not considered damage.

Lost, Stolen, or Delayed Packages

 

House of Péarla is not responsible for packages that are lost, stolen, or delayed once they have been marked as delivered by the carrier.

 

If your package is missing, we recommend:

  • Checking with neighbors or your local delivery office
  • Filing a claim directly with the shipping carrier

We are happy to assist in providing any necessary information for your claim.

Shipping Damage

 

If your item arrives damaged during transit, please contact us within 48 hours of delivery at meghan@pearlainteriors.com with photos of:

  • The item
  • Packaging
  • Shipping label

We will work with you to resolve the issue promptly.

 

Incorrect Address

 

Please ensure your shipping address is correct at checkout. House of Péarla is not responsible for orders shipped to incorrect addresses provided by the customer.



Local Pickup (Optional – include if you want)

Local pickup may be available upon request. Please contact us prior to purchase to arrange.


Questions

For any shipping-related questions, please reach out to meghan@pearlainteriors.com.